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Double Comma Vapes ships Vape Juice domestically and internationally through various USPS, and Fedex delivery options. Shortly after your order is shipped, you will receive an email which contains your tracking information.
When your tracking is updated as “picked up” or “received” this means that your package is in the possession of the mail carrier, and we no longer have your package. Please contact the mail carrier if you have any questions in regards to the location of your package during transit.
Please keep in mind that estimated delivery dates are just that – estimates. Transit is conducted on business days, and mail carrier services do not move over the weekend. Customers may experience extended transit times if deliveries are not scheduled before the weekend by the mail carrier.
If you happen to contact the mail carrier in regards to your package being delayed, or lost, or because your tracking has not been updated, they will sometimes ask you to contact us. Please understand that we do not have the ability to collect any more information than you can – and we certainly do not have the ability to collect more information than the mail carrier.
* Please note – Holidays, and other circumstances such as bad weather conditions, may delay package delivery. Please check the appropriate mail carrier’s website for non-transit, and non-delivery dates.
Incorrectly Addressed Shipments:
We have no way of knowing whether or not your order has been incorrectly addressed. All orders are shipped to the Shipping Address provided by the customer during checkout. If your order has been shipped to an incorrect address, there is no way for us to correct the address during transit. If it is possible for you to receive the package at the incorrect address, we ask that you do so. If the package cannot be received by you at the incorrect address, then you have two options. 1) Contact the mail carrier and ask them if a package intercept can be performed for your shipment. 2) Wait until the package is returned to us. Once your package is returned to us, then we will make a 1-time only attempt to re-ship your package to the correct address free of charge. All future attempts to re-ship an incorrectly addressed order will be paid for by the customer.
We urge you to double-check your shipping information before confirming your order during checkout. A request for refund and/or cancellation will not be accepted if your shipment cannot be delivered because it is incorrectly addressed.
If you have received no tracking updates for 5 or more business days since the most recent tracking update, then your package may have been lost. If it is determined that your package has been lost indefinitely, then we will replace and reship your order free of charge – no questions asked. Almost every package we ship gets delivered, some later than others. Lost shipments are possible, however, very rare. We ask that you please be patient, if you are experiencing this unfortunate circumstance, while we work to figure out if your package has been lost or not.
Delayed deliveries of your Double Comma Vape Juice are a pain, but unfortunately, they are bound to happen at some point – no matter what company you order E juice from. We understand that this is a frustrating, and inconvenient circumstance, however, delayed deliveries are well outside the realm of our control. Any and all requests for refund and/or cancellation because your delivery has been delayed will not be accepted. Almost every package we ship is delivered, some later than others.
If you have purchased an expedited shipping method like USPS Express, or FedEx Next Day, and your delivery has been delayed, then you may be eligible for a refund, or reimbursement from the mail carrier. If this is the case, please contact the appropriate mail carrier to file a claim with them.
If, for any reason, your package is undeliverable as addressed – it will be returned back to Double Comma Vapes. If your package is returned to us, we will attempt to contact you to confirm your shipping address, or to acquire an alternate shipping address. You will have 30 days to respond. If you respond within 30 days, we will attempt a 1-time reshipment at no charge. If the free 1-time reshipment is unsuccessful, the customer willpay for all future attempts to reship the package. If we do not hear back from you within the 30 day time period, your order will be abandoned, and any request for refund or reshipment will not be accepted.
Transit and Delivery:
The USPS is the most cost effective shipping option we offer, however, the USPS is notorious for not updating tracking information. If you experience this, please be aware that your package is likely still in transit, and your tracking will be updated either at the next sorting facility, or when the package is delivered.
The USPS does not guarantee the delivery time for any of their services, therefore, refund and/or cancellation requests will not be accepted if you are experiencing a delivery delay and/or lack of tracking updates. Order replacements will only be issued if it has been determined that your package has been lost indefinitely.
If you have purchased USPS Express, and your delivery has been delayed, you may be eligible for a refund or reimbursement from the USPS. If this is the case, please contact the USPS to file a claim with them.
Almost every package we ship is delivered, albeit some later than others. If you do not receive any new tracking updates for 5 business days after the most recent tracking update, please contact us.
USPS packages are either picked up or dropped off on a daily basis Monday through Friday.
All deliveries are conducted on business days, however, the USPS may schedule your delivery on Saturday. That being said, we recommend that you do not include Saturday as an expected delivery day. Business days are Monday through Friday. If your order is shipped USPS first class mail (2-5 business days) on Wednesday, then Thursday will be the first full business day of transit – Friday will be the second, the following Monday after the weekend will be the third, Tuesday the fourth, and Wednesday the fifth. You can use this example to calculate when you might expect a delivery if you do not experience any delays. Holidays and bad weather conditions can also effect the delivery of a package – please keep this in mind when selecting your delivery option.
APO and FPO shipments are handled the same way as domestic shipments. DO NOT enter the country where you are stationed (for example: Afghanistan) into your shipping address. This will cause a major malfunction in your shipment, and your package will be returned to us to be re-addressed and re-shipped resulting in a huge delivery delay. Make sure you enter APO or FPO as your city, AA, AP, or AE as your state, and United States as your country.
Shipping internationally can prove to be expensive, and various shipping options can take a long time to arrive at the destination. Choosing USPS First Class can take weeks to deliver. These shipments are often held in outgoing and incoming customs once the package arrives in your country. All USPS options are transferred from the USPS to the local post office in your country which can lead to delays, and issues regarding tracking information. The USPS does not provide tracking information for First Class International Mail. Even options that should provide tracking, such as Priority and Express, often show irregular tracking details.
If your order is of a high value, and you care about receiving your package, we recommend choosing options such as USPS Priority or Fedex. Orders valued over $100.00 may require a signature upon delivery.
We ship internationally to most countries. If your country does not appear on our list, it may be because e-cigarette products are either banned, or illegal in your country. Another reason why certain countries may not appear on our list is because they have been identified as countries where credit card fraud is an issue.
Free shipping is not available for international customers, because shipping rates vary heavily from one destination to another.
If your shipment is subject to being incorrectly addressed, lost, stolen, delayed, or undeliverable – please refer to the appropriate sections above for information on how those issues will be handled.
You are responsible for knowing the customs laws and regulations for Vape Juice in your country. Double Comma Vapes will not be held responsible if your package is held by customs for any reason. We complete our customs forms fully, and accurately. We will not modify or alter customs forms for any reason.
International customers are solely responsible for any and all import duties and fees your local customs office may place on your shipment. If your package is returned to us because the mail carrier is unable to collect customs duties and fees, or deliver the shipment to the address you provided, Double Comma Vapes will not provide a refund.